Open a Floor

🧭

Senior Console

↗ 🎯

Agent Workspace

↗ 🔎

Quality Control

↗ 📊

Reports Ledger

↗

Workfloor

One system for the entire Prevail workday — start to finish. Distribute each day's cases, run them live as they happen, hold every note to a quality standard, and generate the monthly reports automatically. One continuous cycle, fully tracked, with nothing left to a manual spreadsheet.

Processes tracked

Floors, one cycle

Report types

The Floors

🧭

Senior Console · SC

Upload the day's assignments and distribute them faster and more evenly across the team — with full control to adjust any allocation by hand. Investigate anomalies in any assignment, and open a dashboard of the most common mistakes, project-wide or for one team.

🎯

Agent Workspace · AW

Work through cases with a clear, running view of what's done and what's left. Add notes to any case, enter data in a safer and smoother environment, and get corrections presented right where the work happens.

🔎

Quality Control · QC

Send corrections to agents automatically, formalize every mistake and error type into a structured rubric, and keep each one trackable from the moment it's flagged to the moment it's fixed.

📊

Reports Ledger · RL

Automate the production of uniform, clean, to-the-point reports — productivity and attendance, generated the same way every time and ready to hand off.

Before Workfloor — by hand

Seniors sorted raw exports and handed out cases by hand, one process at a time.

No live view of who's working, who's on break, or what's done.

The monthly report was stitched together by hand.

With Workfloor

✓

Upload, auto-sort, distribute — with Pull Back to undo.

✓

Agents see only today's cases; work, breaks, and days-off track themselves.

✓

Every report generates itself from the live data.

Elemental

✓

Backend — The database is live, up and running.

✓

Frontend — Every Floor, the theme, the interface, and the buttons all work.

✓

Assignments workbench — Smart, algorithmic distribution across processes, presets, saves that stack up through the day, pull-back, and review filters.

✓

Mistakes Tab — Built QC, and wired mistake-tracking and corrections into the Agent Workspace and Senior Console.

✓

Pre-rollout hardening — Real accounts and sign-in, automatic backups of the day's work, and errors that show instead of hiding.

✓

Deployment — Live and deployed for Agent and Senior use.

●

Feedback Fixes — Testing, running, and real use-case scenarios that turn up fixes. Needs feedback and hands-on involvement from the team. In progress.

○

QC Integration — QC is clearing a big backlog of cases first; once that's handled, they move onto the System and corrections start showing up for the agent. Ahead.

○

RL Finalization — Settling what the Client sees, what Management needs, and the calculations and facts this data can surface. Ahead.

○

More — Open to suggestions, and ready for more and more expansions as they come. Ahead.

Secured by sign-in · works in any browser · nothing to install.